FAQ

General

When will my order be shipped?
Orders typically ship within 1–3 business days. Once shipped, you’ll receive a tracking number by email.

I didn’t get a tracking number or confirmation email
Please check your Promotions, Social, and Spam folders. If you still can’t find it, reach out to us at support@tryaelara.com.

When will my order arrive?
Most orders arrive within 3–7 business days, depending on your location.

Can I return my order?
Please refer to our Return Policy to see if your order qualifies. If eligible, we’ll be happy to assist you.

Can I change or cancel my order?
Orders are processed quickly and generally can’t be changed once placed — but contact us at support@tryaelara.com as soon as possible and we’ll try to help.